Shipping Policy

We ship all over India from Bengaluru through insured, reputed courier partners via Shiprocket.

Timelines

• Dispatch: orders are prepared and handed to the courier within 1–2 business days. Personalised / custom-name kits may take 1 extra day
• Delivery: typically 2–7 days after dispatch, depending on your pincode. Use the pincode checker on our products page for a live estimate for your area

Charges

• Shipping is a flat ₹99 per order
• Shipping is FREE on orders above ₹500

Tracking

As soon as your order ships you'll receive a tracking link by SMS/WhatsApp from our courier partner, and you can follow it door-to-door. Multiple items in one order ship together in a single parcel.

Delays & failed deliveries

We are not responsible for delays caused by courier companies, weather, or events beyond our control, but we'll always help you chase a late parcel — just message us. If you're unavailable at delivery, the courier will attempt re-delivery or leave instructions for pickup. Parcels returned to us due to incorrect addresses or repeated failed delivery may require a re-shipping fee.

Questions?

Chat with us on WhatsApp or DM us on Instagram @charmly.kits — we're happy to help.